Customer Care | Formara
Customer Care
At Formara, we believe luxury should feel effortless — from the way our pieces fit, to the way your questions are answered.
Our team is here to ensure your experience is seamless, transparent, and empowering.
Shipping & Delivery
Each piece is made to order with care and precision.
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Production time: 5–10 business days
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Domestic shipping: 3–5 business days via USPS or UPS
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International shipping: 7–14 business days (customs may delay delivery)
You’ll receive tracking information as soon as your order ships.
Returns & Exchanges
Because every piece is made to order, we do not offer refunds once production begins.
Exchanges are accepted only for items that arrive damaged or defective within 14 days of delivery.
Please email hello@formaraco.com with your order number and photos to begin an exchange review.
Sizing & Fit
Our apparel is designed for modern comfort and timeless form.
Each product page includes a size guide to help you find your best fit.
Still unsure? Reach out to us — we’ll help you choose confidently.
Order Changes or Cancellations
Orders can only be adjusted within 12 hours of purchase. After that, production begins and changes cannot be made.
Please contact us immediately at hello@formaraco.com if you need assistance.
Contact & Support
Questions? We’re here for you.
Email: hello@formaraco.com
Location: Titusville, Florida, USA
Our team responds within 1–2 business days.
The Formara Promise
Every Formara creation embodies our ethos:
Luxury Designed to Empower.
We stand behind our craftsmanship, our materials, and our mission — to create pieces that inspire confidence and authenticity.